IMPACT 211 is easy and always at your fingertips. Simply dial 211.


The IMPACT 211 resource directory is your guide to family, health, and social services in your area.

Find info for more than 5,000 community programs!

Have an update for the 211 resource directory?

We need your help to keep our resource directory relevant and up to date. Contact us now to add your program or service information, or to update information already included in the 211directory.


2-1-1 Counts offers multiple options to filter data. To see IMPACT 211 data representing calls from Southeastern Wisconsin:

Choose data to display | All  | Region | IMPACT | Search

Click to see current counts.

Get connected. Get help.

IMPACT 211 provides a central access point for people who need help to take the first step toward regaining stability. During times of personal crisis or community disaster, the free, confidential helpline and online resource directory make it easy for residents of Southeastern Wisconsin to get connected to information and assistance. In Milwaukee, Waukesha, Kenosha, Racine, Ozaukee, Washington, Dodge, Jefferson, and Walworth counties, help is available by simply dialing 211.


Need help? Text your ZIP Code to TXT-211 (898-211) and IMPACT 211 will respond promptly. Or, click to chat live with a Community Resource Specialist.

Download the IMPACT 211 2022 year-end report

Download the 211 Social Determinants of Health white paper


IMPACT 211 has these promotional materials available to support you and your clients. Click below to download a desired piece.

211 poster

211 bilingual wallet card

Need printed wallet cards? Order here.

Are you at risk of losing housing or eviction? IMPACT Coordinated Entry for Homeless Services offers housing resources.


Find out where to get tested and access your results.

IMPACT 211 partners with community and government organizations to bring critical services to you. Our featured collaboration is:

Community Partnerships

IMPACT supports a new and improved mental health navigation effort

A public-private Mental Health Navigation (MHN) work group led by Milwaukee County Behavioral Health Services and members and affiliates of the Milwaukee Health Care Partnership recognized the challenges people experience when trying to find help for mental health and substance use concerns and crises. The work group created navigation resources and tools to help consumers and providers connect with local mental health and substance use services.

The mental health navigation resources can be found at and feature a variety of free tools that help consumers and providers find mental health and substance use care:

  • Printable materials
  • Direct links to online resources
  • Navigation widget that organizations can embed on their websites

John Hyatt, President & CEO of IMPACT, highlights the significance of these navigation tools: “The enhanced mental health navigation resources are more than informational gateways; they provide direct entry points into the array of information we have via IMPACT 211. These enhancements effectively bridge the gap between those seeking help and the available services; marking a significant step in improving access to care.”