IMPACT helps people achieve positive, sustained change.


John M. Hyatt, President & CEO

IMPACT Leadership


Randall C. Harlan, Chair, The Panther Group
Roger Sherman, 1st Vice Chair, Goodwill Industries*
William B. Coleman, Treasurer, Coleman & Williams, LTD
Christian Schmidt, Secretary, Clarios, LLC
Timothy F. Busalacchi, Morgan Stanley
Adam Gabornitz, Northwestern Mutual
Kimberly Payne, Payne & Frazier Consultants, LLC
Patricia A. Puccinelli, ManpowerGroup*
Angela Rothen, National General Insurance
Ronald P. Smith, Enterforce, Inc.

* Retired


John M. Hyatt, President & CEO
Amy Rowell, Chief Operating Officer
Scott Wallner, Chief Financial Officer
Vickie Boneck, Marketing & Communications Director
Jennifer Hernandez, Call Center Supervisor
Dryw Elliott, Network Operations
Patricia Gutierrez, IMPACT Substance Use Disorder Services
Program Director
Karen Hoffmann, IMPACT 211 Program Director
Charmaine Johnson, Customer Service Supervisor
Kayla Kasprzak, Resource Department Manager
Emily Kenney, Systems Change Director
Lisa Larson, Research & Evaluation Director
Mary Lockwood, Coordinated Entry Supervisor
Cha Lor, Senior Human Resources Manager
Erin Malcolm, Senior Researcher
Anna Ocasio, Call Center Supervisor
Bob Waite, IMPACT 211 Senior Account Manager

Changing lives. For good.

IMPACT is a private non-profit organization that has served Southeastern Wisconsin for 60 years. We help people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement. We do this through:

  • Comprehensive assessment of complex problems
  • Expert navigation and connection to appropriate resources
  • Collection, analysis and interpretation of data
  • Implementation of research-based planning and process evaluation

Learn more about our core services: