Contact IMPACT for information referral to community resources.

Contact IMPACT for information referral to community resources.


Contact Us


phone: 414-256-4808
fax: 414-771-4808

phone: 211
toll-free: 866-211-3380
fax: 414-771-4808

IMPACT Planning
& Evaluation

phone: 414-224-3054
fax: 414-771-4808


We’re working to serve you.

Call 414-256-4808 during regular business hours, Monday through Friday from 8:30 a.m. to 5 p.m.

IMPACT 211 is available 24-hours a day to help you access information, assistance, and referral to community resources. Call 211 or toll-free 866-211-3380. You can also text your ZIP Code to 898-211. Our system provides a convenient call-back feature, which saves your spot in the queue if you are not immediately connected with a Community Resource Specialist.

IMPACT 211 Resource Department
Our IMPACT 211 resource department team is available to make updates to the resource directory. Please provide detailed information, as well as emergency contact information (cell phone and/or email address), so that we may reach you to confirm your resource update. Email your resource directory changes now. If you have questions, call 414-302-6621.

Community Access to Recovery Services (CARS) 
As of October 6, 2023 IMPACT is no longer serving as a Milwaukee County Access Point. Please visit the CARS website or call 414-289-6085 for more information or to schedule an assessment.

Milwaukee County Intoxicated Driver Program
To schedule an appointment, call 414-443-6000. Please direct questions about your appointment to 414-256-4808. For case management of your Driver Safety Plan, call 414-443-6012.

Coordinated Entry to Homeless Services
Mobile screeners provide referrals for shelter and housing placement to individuals experiencing homelessness. To reach the Coordinated Entry team, call 211 or email us now.

IMPACT Planning & Evaluation
Our Planning & Evaluation staff are working remotely and can be reached at 414-224-3054 or via email

Summit Place Office Building
6737 West Washington Street, Suite 2225
Milwaukee, WI 53214