Contact IMPACT for information referral to community resources.

Contact IMPACT for information referral to community resources.


Contact Us


phone: 414-256-4808
fax: 414-771-4808

phone: 211
toll-free: 866-211-3380
fax: 414-771-4808

IMPACT Planning
& Evaluation

phone: 414-224-3054
fax: 414-771-4808


We’re working to serve you.

IMPACT is here to offer easy and fast referral to community resources to help you in times of crisis. As we continue to respond to the COVID-19 pandemic, IMPACT remains concerned about the health and safety of those who access our services, as well as our employees. We have temporarily suspended face-to-face appointments, however current and future appointments will be conducted over the phone at the designated appointment time.

Please do not visit our office locations as they are closed to the public until further notice.

IMPACT Information and Questions
Call 414-256-4808 during regular business hours, Monday through Friday from 8:30 a.m. to 5 p.m.

IMPACT 211 is available 24-hours a day to help you access information, assistance, and referral to community resources. Call 211 or toll-free 866-211-3380. You can also text your ZIP Code to 898-211. Our system provides a convenient call-back feature, which saves your spot in the queue if you are not immediately connected with a Community Resource Specialist.

IMPACT 211 Resource Department
As COVID-19 affects program service delivery and availability, our 211resource department is available to make any needed updates to the resource directory. Please provide detailed information, as well as emergency contact information (cell phone and/or email address), so that we may reach you to confirm your resource update, if necessary. Email your resource directory changes now. If you have questions, call 414-302-6621.

Access Point for Comprehensive Alcohol & Drug Abuse Screening
Access Point for Comprehensive Alcohol & Drug Abuse Screening is conducting assessments by phone. Please call 414-649-4380 for information and assistance.

Milwaukee County Intoxicated Driver Program
All appointments will be conducted over the phone. To schedule an appointment, call 414-443-6000. Please direct questions about your appointment to 414-256-4808. For case management of your Driver Safety Plan, call 414-443-6012.

Coordinated Entry to Homeless Services
Mobile screeners will continue to provide information and referrals for shelter or housing placement to individuals experiencing homelessness. To reach the Coordinated Entry team, call 211 or email us now.

IMPACT Planning & Evaluation
Our Planning & Evaluation staff are working remotely and can be reached at 414-224-3054 or via email.

IMPACT Main Office Location
6737 West Washington Street, Suite 2225
Milwaukee, WI 53214