Coordinated Entry for Homeless Services


In Milwaukee County, people experiencing a housing crisis are supported by a comprehensive system in which uniform assessment tools determine strengths, needs and vulnerabilities. This approach ensures that those with the most severe needs are prioritized. In most cases, access to emergency shelter requires a referral via IMPACT 2-1-1.

  • Special considerations are factored into referrals as some shelters include on-site medical services and allow for daytime residency.
  • IMPACT offers referrals to other resources that may alleviate the client's housing crisis if shelter is unavailable.
  • IMPACT collects and shares data which helps identify gaps in service, and emerging or unmet needs.

Currently, the following agencies are utilizing the Coordinated Entry System: Cathedral Center; Guest House of Milwaukee; Hope House; Milwaukee Women’s Center; Pathfinders; Salvation Army Emergency Lodge; Walker's Point Youth and Family Center; Milwaukee County Housing Division; Mercy Housing Lakefront; and Outreach Community Health Centers.

To access Coordinated Entry for Homeless Services:

  • Simply dial 2-1-1 [local 414-773-0211 / toll-free 1-866-211-3380]  Available 24/7
  • Text your ZIP Code to 898-211 on weekdays from 9am to 9pm
  • CLICK HERE to begin an online chat weekdays from 9am to 9pm
  • Visit IMPACT's Homeless Services Resource Center at 1918 N. 6th Street (alley entrance)
    • Monday from 2 to 6pm
    • Tuesday through Friday from 12 to 4:30pm
  • Email

Service Point Disclosure


The Milwaukee Continuum of Care is recognized by local government, the State of Wisconsin, and the federal government as the group responsible for planning, organizing, and evaluating the continuum of services for homeless individuals and families.

Coordinated Entry Partners and Funders 



Emily Kenney, Coordinated Entry Program Director –
Share your IMPACT 2-1-1 Coordinated Entry experience here.