Coordinated Entry for Homeless Services


In Milwaukee County, people experiencing a housing crisis are supported by a comprehensive system in which uniform assessment tools determine strengths, needs and vulnerabilities. This approach ensures that those with the most severe needs are prioritized. In most cases, access to emergency shelter requires a referral via IMPACT 2-1-1.

  • Special considerations are factored into referrals as some shelters include on-site medical services and allow for daytime residency.
  • IMPACT offers referrals to other resources that may alleviate the client's housing crisis if shelter is unavailable.
  • IMPACT collects and shares data which helps identify gaps in service, and emerging or unmet needs.

Currently, the following shelters are utilizing the Coordinated Entry System: Cathedral Center; Guest House of Milwaukee; Hope House of Milwaukee; Salvation Army Emergency Lodge; and Milwaukee Women’s Center (family placements only).

Shelters serving special populations (veterans, unaccompanied youth, and people experiencing domestic violence) are not yet utilizing Coordinated Entry. Clients in those categories may contact IMPACT 2-1-1 or the shelters directly.

To access Coordinated Entry for Homeless Services:

  • Simply dial 2-1-1 [local 414-773-0211 / toll-free 1-866-211-3380]  Available 24/7
  • Text your ZIP Code to 898-211 on weekdays from 9am to 9pm
  • CLICK HERE to begin an online chat weekdays from 9am to 9pm

Service Point Disclosure

Partners and Funders 



Emily Kenney, Coordinated Entry Program Director –
Share your IMPACT 2-1-1 Coordinated Entry experience here.