Contact Us

We’re working to serve you.

IMPACT is concerned about the health and safety of those who access our services and our employees during COVID-19. We have temporarily suspended face-to-face appointments, however current and future appointments will be conducted over the phone at the designated appointment time. Please do not visit our office locations as they are closed to the public until further notice. 

Here’s how you can reach us:

IMPACT information and questions: Call 414-256-4808 during regular business hours Monday through Friday from 8:30am to 5pm. 

IMPACT 2-1-1 is available 24-hours a day to help individuals access information, assistance and referral to community resources. Call 211 or toll-free 1-866-211-3380. You can also text your ZIP Code to 898-211. At times, we are experiencing higher call volumes than normal so we appreciate your patience. Our system provides a call-back feature which ensures your spot in queue. You will be prompted to request a call back.

Access Point for Comprehensive Alcohol & Drug Abuse Screening is conducting assessments by phone. Please call 414-649-4380 for information and assistance.

Milwaukee County Intoxicated Driver Program: All appointments will be conducted over the phone. To schedule an appointment, call 414-443-6000. Please direct questions about your appointment to 414-256-4808. For case management of your Driver Safety Plan, call 414-443-6012.

Coordinated Entry to Homeless Services’ mobile screeners will continue to provide information and referrals for shelter or housing placement to individuals experiencing homelessness. To reach the Coordinated Entry team, email or call 211.

IMPACT Planning & Evaluation staff are working remotely and can be reached at 414-224-3054 or via email

IMPACT 211 Resource Department is continuing to make updates to the resource directory as COVID-19 affects program service delivery and availability. Please provide detailed information as well as emergency contact information (mobile phone and/or email address) so that we may reach you urgently to confirm your resource update, if necessary. Email changes to: Questions: 414-302-6621.


phone: (414) 256-4808
fax: (414) 771-4808




IMPACT 2-1-1 

phone: 2-1-1
toll-free: (866) 211-3380
fax: (414) 771-4808




IMPACT Planning & Evaluation 

phone: (414) 224-3054
fax: (414) 771-4808