Employment Opportunities

Demonstrate the organization's core values of customer service, teamwork and value-added performance while serving in IMPACT's state-of-the-art 211 crisis call center. Community Resource Specialists respond to the IMPACT 211 information and referral line as well as calls from tie-in agencies within the scope of family, health, and social services. Community Resource Specialists provide screening and assessment, problem solving, information and referral, and other assistance including the development of an action plan for customers that appropriately meets their needs and sets up next steps.

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Provide quality, professional services to internal and external customers of IMPACT 2-1-1. Implement IMPACT's core values of teamwork, customer service, and value- added performance in the IMPACT 2-1-1 contact center and in the community. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects: set deadlines, assign responsibilities, monitor and summarize progress, and prepare reports regarding the status of projects.

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Provide essential support to the daily function of the Coordinated Entry program by ensuring high quality data for Milwaukee County’s Coordinated Entry system. Produce reports that assist the Milwaukee Continuum of Care (CoC) with decision-making and provide valuable information to community stakeholders.

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The Mobile Screener provides access to Coordinated Entry resources through a standardized vulnerability assessment at locations throughout the city with the highest volume of homeless individuals most in need. The Mobile Screener will also have the capacity to be dispatched to meet the real-time needs of an individual experiencing a housing crisis.

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The functionality and accuracy of the 2-1-1 resource directory is essential to the core services of IMPACT. The database of family, health and social service resources is available to the public and other organizations through various portals including the IMPACT website, the IMPACT Online Resource Directory and the Prevention Pays text-messaging platform.

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Provide essential support to the daily function of the IMPACT 2-1-1 program by ensuring high quality data is entered and maintained in our systems. Run data reports for quality checks, request corrections from those who enter data, and provide clarification of requirements for quality improvement.

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Provide quality service and professional support to IMPACT 2-1-1 administration. Implement the organization's core values of customer service, teamwork and value- added performance in the IMPACT 2-1-1 contact center and within the community. This position will have primary responsibility for preparing and organizing work schedules to ensure that the appropriate number of staff is on duty for all positions and shifts. Additionally, this position will provide critical administrative support by creating daily operational reports with staff monitoring information.

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