Employment Opportunities

Provide quality support to all of IMPACT and its’ clients in keeping with IMPACT’s philosophy of customer service, teamwork and value-added. Provide quality customer service by greeting clients, answering phones and screening calls, making and confirming client appointments, generating/monitoring reports, inventory supply, general correspondence, maintaining/updating information.

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As part of the IMPACT Alcohol and Drug Abuse Services the AODA Assessor provides in-person and telephonic contact with clients, assesses their needs and provides recommendations for an appropriate referral to community resources. The AODA Assessor is also responsible for documentation and some case management services to ensure high quality customer service and enhance the client’s opportunity for success.

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The Coordinated Entry Clinical Lead Mobile Screener will oversee the day-to-day
activities of Coordinated Entry and will serve as a consultant to internal and external team members with regard to client needs. The CE Clinical Lead Mobile Screener will have a strong command of clinical assessment, interpersonal relationships, and group management. They will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, internally and in the community.

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Demonstrate the organization's core values of customer service, teamwork and value-added performance while serving in IMPACT's state-of-the-art 211 crisis call center. Community Resource Specialists respond to the IMPACT 211 information and referral line as well as calls from tie-in agencies within the scope of family, health, and social services. Community Resource Specialists provide screening and assessment, problem solving, information and referral, and other assistance including the development of an action plan for customers that appropriately meets their needs and sets up next steps.

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The Customer Service Supervisor is responsible for the Customer Service Representatives (CSR) work group. The position will be responsible for developing the team and creating department processes, streamlining systems, maximizing efficiency, building capacity and reinforcing customer service as a core value of the work group; assuring all policies and procedures are followed and that all services are effectively delivered to internal and external customers. The position will assist with service delivery when necessary.

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The Coordinated Entry Housing Navigator works closely with the Coordinated Entry
team and community partners to provide assistance locating and securing safe, stable housing. The goal of this intervention is to house people within the Coordinated Entry System as quickly as possible and to set them up for success. This position has a special focus on the suburbs within Milwaukee County, except for West Allis and Wauwatosa. The Coordinated Entry Housing Navigator will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added.

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The Coordinated Entry Prevention Navigator works closely with the 2-1-1 Community Resource Specialists, the Coordinated Entry Team, and community partners to provide in-person assessment, resource development, and short-term case management to individuals at high risk of homelessness. The goal of this intervention is to divert or prevent people from becoming literally homeless, and when that is unavoidable, to work with the Coordinated Entry System to facilitate connection to emergency and permanent housing solutions. The Coordinated Entry Prevention Navigator will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.

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The Mobile Screener provides access to Coordinated Entry resources through a standardized vulnerability assessment at locations throughout the city with the highest volume of homeless individuals most in need.  The Mobile Screener  will also have the capacity to be dispatched to meet the real-time needs of an individual experiencing a housing crisis. 

The Mobile Screener will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.

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Provide quality service and professional support to IMPACT 2-1-1 administration. Implement the organization's core values of customer service, teamwork and value- added performance in the IMPACT 2-1-1 contact center and within the community. This position will have primary responsibility for preparing and organizing work schedules to ensure that the appropriate number of staff is on duty for all positions and shifts. Additionally, this position will provide critical administrative support by creating daily operational reports with staff monitoring information.

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