Employment Opportunities

IMPACT currently has the following open positions

IMPACT IS AN EQUAL OPPORTUNITY PROVIDER

Bilingual AODA Assessor (Fee-For-Service)

IMPACT is looking for a Bilingual AODA Assessor to work with our Impaired Driving (OWI) clients, and others, to assess their needs and provide recommendations and referrals to appropriate resources in the community. The AODA Assessor is also responsible for documentation and case management services. Fluent in both English and Spanish required. This is a fee-for-service position. The hours/days are flexible, Monday through Saturday. The pay is on a per case basis.

Principal Responsibilities

  • Conduct AODA assessments in-person
  • Provide recommendations and referrals to the appropriate community resources.
  • Provide case management services as appropriate.
  • Maintain all documentation records in a timely manner.
  • Attend all Assessment and Referral department meetings.
  • Attend agency meetings as assigned.
  • Other duties as agreed upon.
  • Ensures that IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
  • Maintain continuing education hours for the Wisconsin Department of Regulation.

Education / Experience

  • AODA experience required
  • SCA Required, CSAC preferred

Abilities / Skills

  • Excellent customer service skills
  • Effective verbal and written communication
  • Ability to learn and use computer software
  • Solid knowledge of chemical dependency / abuse issues and recovery basics

Community Resource Specialist All shifts

IMPACT is looking for a Community Resource Specialist, to work 1st , 2nd and 3rd shift Weekdays and Weekends.  Candidates fluent in both Spanish and English are strongly encouraged to apply.

The primary responsibilities include answering IMPACT 2-1-1 incoming telephone calls and providing information and assistance to customers within the scope of health, family, and social services.

Education / Experience

  • Bachelor’s degree or equivalent work experience
  • AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS
  • A minimum of one year customer service experience; social services-related experience preferred
  • Typing skills and computer proficiency necessary.

Qualifications

  • Exceptional customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Exceptional verbal and written communication skills.
  • Strong judgment, problem solving and decision making skills.
  • Bilingual ability a plus.
  • ossesses cultural competency skills to work effectively with diverse customers.
  • Ability to respond effectively to a variety of callers’ social service needs.
  • Ability to adapt and apply on-going program development changes.

Bilingual Customer Service Representative

IMPACT as an opening for a Bilingual Customer Service Representative to answer phones, greet clients, and enter data at IMPACT Access Point.  Effective verbal and written communication in both English and Spanish is required.  This is a full-time (37.5 hrs/wk) position working Monday - Friday.  Three days a week 8:00am to 4:30pm and two days 11:30am-8:00pm.

Requirements / Skills

  • Greet clients and visitors as they arrive: have clients complete necessary documentation, verify identification and process payments.
  • Scheduling client appointments
  • Be able to learn Avatar and Driver Safety Program systems.  Ability to read and relay information from the system to the client related to the client's case.
  • Prepare, maintain and update client files and all related paperwork.
  • Maintain all voucher files.
  • Send and receive fax communication between Access Point and provider agencies, including client screen packets.
  • Attend all team meetings and trainings with Program Director and screeners.
  • Maintain all excel spread sheets for IMPACT and Milwaukee Behavior Health.
  • Monthly case review and closing of vouchers.
  • Conduct all follow-up survey calls to the clients.

Background / Experience

  • Customer service experience
  • Computer software familiarity (Microsoft Excel, Microsoft Word)

Abilities and Skills

  • Excellent customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Effective written and verbal communication in both English and Spanish.
  • Cultural competency skills necessary to work effectively with diverse customers.
  • Good judgment, decision-making and problem-solving skills.
  • Accurate and detail oriented.
  • Ability to work effectively in a team-oriented environment.

Bilingual Alcohol & Other Drug Abuse (AODA) Assessor

IMPACT is looking for a Bilingual AODA Assessor to provide quality customer service to our clients.  The Bilingual AODA Assessor provides in-person and telephonic contact with clients, assesses their needs and provides recommendations for an appropriate referral to community resources.  The Bilingual AODA Assessor is also responsible for documentation and case management services to ensure high quality customer service and enhance the client’s opportunity for success.  This is a full time position, Monday through Friday with two evenings.  Candidates must be fluent in both English and Spanish.


Education / Experience

  • Clinical Substance Abuse Counselor.
  • Bachelor Degree preferred.
  • Minimum of two years Mental Health Experience.

Abilities and Skills

  • Fluent in both English and Spanish required.
  • Excellent customer service skills.
  • Effective verbal and written communication.
  • Ability to learn and use computer software.
  • Solid knowledge of chemical dependency / abuse issues and recovery basics.

Access Point Intake Specialist /Bilingual

As part of IMPACT Alcohol and Drug Abuse Services Program, the Intake Specialist screens clients for eligibility for Milwaukee County funded AODA treatment and determines appropriate level of care.  Once modality has been determined, the Intake Specialist makes referral to the agency selected by the client.  The Intake Specialist is also responsible for voucher maintenance information.  Must have own vehicle, insurance, and valid driver license to conduct mobile screens.  Fluent in both Spanish & English is required.

Background / Education / Experience

  • AODA experience required.
  • Master’s degree preferred.
  • Ability to work with clients who have a variety of mental health and AODA concerns.
  • Ability to learn and use computer software needed to maintain Milwaukee County systems.

Knowledge / Abilities / Skills

  • Fluent in both English and Spanish required.
  • Effective written and verbal communication.
  • Excellent customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Good problem-solving skills.
  • Accuracy and detail oriented.
  • Good judgment and decision making skills.
  • Cultural competency skills necessary to work effectively with diverse customers.
  • Self-motivated.
  • Ability to demonstrate empathy and good listening skills.