Employment Opportunities

IMPACT currently has the following open positions


Help Desk Support

As a member of the Information Technology Department, provide customer-focused support to all of IMPACT and the occasional outside customer in keeping with IMPACT’s philosophy of customer service, teamwork and value added.  IMPACT has a complex and dynamic 24/7 environment, and this position supports all of the employees in their efforts to maximize their use of company equipment, identifies, documents and resolves issues; assists staff in learning and using software; and assists with special IT projects.  This position is also responsible for accurately creating and deactivating staff accounts, managing access changes, and full documentation of same.  Help Desk Support is expected to understand and maintain confidentiality and security of all IMPACT systems by conforming to the IT Department Policies and Procedures and applicable Federal and State laws.


Principle Responsibilities

·         Assists end users in identifying and resolving hardware and software issues; documents, tracks and monitors issues in order to provide a timely resolution while communicating status to user

·         Assists IMPACT staff work as efficiently as possible by helping find shortcuts, increasing software familiarity and efficiency of use, and suggesting ways to standardize processes

·         Creates and deactivates user accounts in accordance with IMPACT policy

·         Maintains company laptops with monthly patching and scans

·         Performs initial desktop setup and configuration for new or moving staff

·         Develops and update instruction sets for IMPACT staff using computer systems

·         Supports IMPACT agency cell phones

·         Sets up and deploys new workstations and hardware

·         Assists in updating or transitioning departments to new software

·         Assists in the development and maintenance of the company intranet

·         IT Department documentation, including user accounts, inventory and recycling



·         Associate’s Degree preferred and 3-5 years of relevant experience.



·         Knowledge and support of Microsoft products (Windows; Office; Office 365; SharePoint; Dynamics) as well as other software products

·         Helpdesk and customer service experience

·         Hardware support and troubleshooting, including printers, scanners, cameras, projectors, phones, speakers/headsets, monitors, UPS’, signature pads 

·         Experience using a ticketing system with clear documentation of time spent and work performed

·         Understand IT best practices, procedures and policies



Abilities & Skills

·         Customer-focused, friendly and approachable

·         Must be accurate and organised

·         Good retention and memory for details

·         Active listening skills

·         Must be able to think through how systems work and how they interact in order to solve issues

·         Effective and clear written and verbal communication with non-technical staff

·         Strong troubleshooting & analytical skills

·         Ability to document, organize and track progress

·         Ability to think and react quickly and calmly

·         Must be able to think through system changes and adapt

·         Willingness to learn



Community Resource Specialist

IMPACT is looking for a Community Resource Specialist, to work 1st shift Weekdays and Weekends.  Candidates fluent in both Spanish and English are strongly encouraged to apply.

The primary responsibilities include answering IMPACT 2-1-1 incoming telephone calls and providing information and assistance to customers within the scope of health, family, and social services.

Education / Experience

  • Bachelor’s degree or equivalent work experience
  • AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS
  • A minimum of one year customer service experience; social services-related experience preferred
  • Typing skills and computer proficiency necessary.


  • Exceptional customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Exceptional verbal and written communication skills.
  • Strong judgment, problem solving and decision making skills.
  • Bilingual ability a plus.
  • ossesses cultural competency skills to work effectively with diverse customers.
  • Ability to respond effectively to a variety of callers’ social service needs.
  • Ability to adapt and apply on-going program development changes.


Position Summary

As a part of the Administration Department, provide quality support to all of IMPACT and its’ outside customers and vendors in keeping with IMPACT’s philosophy of customer service, collaboration and value added.  This position has primary responsibility for all accounting transactions through the production of the monthly Financial Statements. The position also completes reconciliation and research of financial data as needed for management and annual audit. The position will assist in the monthly financial statement preparation and annual budgeting process. The position is responsible for documenting accounting policies and procedures.

Principal Responsibilities

1.      Assist with monthly financial statement preparation and annual budgeting process.

2.     Prepare and submit monthly Accounts Receivable invoices.

3.      Input month end journal, allocation and payroll entries as required.

4.      Reconcile General Ledger accounts on a monthly basis.

5.      Perform Accounts Payable functions from invoice coding and entry to payment of vendors.

6.      Document and maintain Accounting Policies and Procedures.

7.      Assists Controller with other projects, as assigned.



4 year Accounting Degree preferred or 2 year Associates Degree minimum.


1.      Must be proficient in the use of Microsoft Word and Excel.

2.      Ability to learn and use accounting software. (Experience with SAGE 100 preferred)

3.      One year experience in a Financial Accounting Environment with general ledger as an area of emphasis preferred.

4.      Non-Profit experience and knowledge of Federal Uniform Guidance requirements preferred.

5.      Customer service experience preferred.


Abilities & Skills

1.      Accurate and detail oriented.

2.      Have strong computer skills.

3.      Understands the need for confidentiality regarding accounting information.

4.      Ability to meet deadlines and work unsupervised.

5.      Able to work effectively in a collaborative environment.

6.      Effective written and verbal skills.

7.      Good problem solving skills.

8.      Looks for opportunities to streamline processes while maintaining integrity of financial information.

9.      Understands internal controls and how to identify weaknesses.