Employment Opportunities
Screener – Health Systems Liaison
This person works closely with IMPACT Connect, IMPACT 211, and Coordinated Entry to provides professional services to internal and external customers in the call center and in the community.
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Customer Service Supervisior
Core Functions:
- Effectively will process and develop the department processes and direct the activities of the Customer Service Representatives and manage the IDP, Access Point schedule.
- Manage personnel including hiring, training, coaching, development, and discipline. Conduct annual performance evaluations.
- Screen intern and volunteer candidates and direct their activities.
- Evaluate, organize, and execute all aspects of office production and improve or modify those processes.
- Provide back up to Customer Service Representatives when needed.
- InContact – generate report and manage hours of operation.
- Serve as an active member of IMPACT’s Leadership and Management Team.
- Keep informed and offer practical advocacy community resources to customers.
- Ensures IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
- Commitment to IMPACT’s vision and mission.
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AODA Assessment Specialist
As part of the IMPACT Alcohol and Drug Abuse Services the AODA Assessor provides in-person and telephonic contact with clients, assesses their needs and provides recommendations for an appropriate referral to community resources. The AODA Assessor is also responsible for documentation and some case management services to ensure high quality customer service and enhance the client’s opportunity for success.
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Coordinated Entry Housing Navigator
The Coordinated Entry Housing Navigator works closely with the Coordinated Entry
team and community partners to provide assistance locating and securing safe, stable housing. The goal of this intervention is to house people within the Coordinated Entry System as quickly as possible and to set them up for success. This position has a special focus on the suburbs within Milwaukee County, except for West Allis and Wauwatosa. The Coordinated Entry Housing Navigator will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added.
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