Employment Opportunities

IMPACT currently has the following open positions

IMPACT IS AN EQUAL OPPORTUNITY PROVIDER

Community Resource Specialist 1st and 2nd shift

The primary responsibilities include answering IMPACT 2-1-1 incoming telephone calls and providing information and assistance to customers within the scope of health, family, and social services. Spanish speaking individuals are encouraged to apply.

Principle Duties and Responsibilities

1. Participate in a comprehensive initial training program.

2. Provides assessment, problem solving, information and referral, and crisis intervention when necessary in an empathetic and nonjudgmental manner.

3. Educate customers and assists customers in developing an action plan.

4. Asks customer’s permission to conduct a Customer Survey during initial call and conduct Customer Surveys.

5. Accurately documents customer contacts in a computerized database and other means.

6. Provides advocacy for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.

7. Participates in ongoing training and staff meetings.

8. Keeps informed of and demonstrates knowledge of all special service programs.

9. Maintain call quality and quantity standards, i.e., 2-1-1 Call Map, length of calls, call per hour, and other set standards.

10. Responsible for protecting PHI (electronic or paper form) within the scope of my normal job function, from unauthorized access, modifications, destruction and disclosure as defined by IMPACT and relevant Federal, State, and local laws.

Education

1. Bachelor’s degree or equivalent work experience.

2. AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS.

Experience

1. A minimum of one year customer service experience; social services-related experience preferred.

2. Typing skills and computer proficiency necessary.

Abilities/Skills

1. Exceptional customer service skills, both internal and external.

2. Able to work effectively in a team-oriented environment.

3. Exceptional verbal and written communication skills.

4. Good judgment, problem solving and decision making skills.

5. Bilingual ability a plus.

6. Possesses cultural competency skills to work effectively with diverse customers.

7. Ability to respond effectively to a variety of callers’ social service needs.

8. Ability to adapt and apply on-going program development changes.