Employment Opportunities

Demonstrate the organization's core values of customer service, teamwork and value-added performance while serving in IMPACT's state-of-the-art 211 crisis call center. Community Resource Specialists respond to the IMPACT 211 information and referral line as well as calls from tie-in agencies within the scope of family, health, and social services. Community Resource Specialists provide screening and assessment, problem solving, information and referral, and other assistance including the development of an action plan for customers that appropriately meets their needs and sets up next steps.

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The Coordinated Entry Prevention Navigator works closely with the 2-1-1 Community Resource Specialists, the Coordinated Entry Team, and community partners to provide in-person assessment, resource development, and short-term case management to individuals at high risk of homelessness. The goal of this intervention is to divert or prevent people from becoming literally homeless, and when that is unavoidable, to work with the Coordinated Entry System to facilitate connection to emergency and permanent housing solutions. The Coordinated Entry Prevention Navigator will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.

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The functionality and accuracy of the 2-1-1 resource directory is essential to the core services of IMPACT. The database of family, health and social service resources is available to the public and other organizations through various portals including the IMPACT website, the IMPACT Online Resource Directory and the Prevention Pays text-messaging platform.

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Provide essential support to the daily function of the IMPACT 2-1-1 program by ensuring high quality data is entered and maintained in our systems. Run data reports for quality checks, request corrections from those who enter data, and provide clarification of requirements for quality improvement.

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Provide quality service and professional support to IMPACT 2-1-1 administration. Implement the organization's core values of customer service, teamwork and value- added performance in the IMPACT 2-1-1 contact center and within the community. This position will have primary responsibility for preparing and organizing work schedules to ensure that the appropriate number of staff is on duty for all positions and shifts. Additionally, this position will provide critical administrative support by creating daily operational reports with staff monitoring information.

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