Employment Opportunities
IMPACT 2-1-1 Community Resource Specialist AD
Demonstrate the organization's core values of customer service, teamwork and value-added performance while serving in IMPACT's state-of-the-art 211 crisis call center. Community Resource Specialists respond to the IMPACT 211 information and referral line as well as calls from tie-in agencies within the scope of family, health, and social services. Community Resource Specialists provide screening and assessment, problem solving, information and referral, and other assistance including the development of an action plan for customers that appropriately meets their needs and sets up next steps.
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Coordinated Entry Mobile Screener
The Mobile Screener provides access to Coordinated Entry resources through a standardized vulnerability assessment at locations throughout the city with the highest volume of homeless individuals most in need. The Mobile Screener will also have the capacity to be dispatched to meet the real-time needs of an individual experiencing a housing crisis.
The Mobile Screener will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.
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Screener – Health Systems Liaison
This person works closely with IMPACT Connect, IMPACT 211, and Coordinated Entry to provides professional services to internal and external customers in the call center and in the community.
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