Employment Opportunities

Core Functions:

1. Provide quality support to IMPACT 2-1-1 team and its customers.
2. Effectively provides assessment, problem solving, information, referral, and crisis intervention when necessary in an empathetic and nonjudgmental manner.
3. Ability to effectively communicate via phone while conduct Customer Satisfaction Survey.
4. Follow all prescribed protocols to accurately documenting customer contacts in a computerized database and other means.
5. Keep informed and offer practical advocacy community resources to customers.
6. Ensures IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
7. Commitment to IMPACT’s vision and mission.

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Provide quality support to all of IMPACT and its’ clients in keeping with IMPACT’s philosophy of customer service, teamwork and value-added. Provide quality customer service by greeting clients, answering phones and screening calls, making and confirming client appointments, generating/monitoring reports, inventory supply, general correspondence, maintaining/updating information.

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Demonstrate the organization's core values of customer service, teamwork and value-added performance while serving in IMPACT's state-of-the-art 211 crisis call center. Community Resource Specialists respond to the IMPACT 211 information and referral line as well as calls from tie-in agencies within the scope of family, health, and social services. Community Resource Specialists provide screening and assessment, problem solving, information and referral, and other assistance including the development of an action plan for customers that appropriately meets their needs and sets up next steps.

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As part of the IMPACT Alcohol and Drug Abuse Services the AODA Assessor provides in-person and telephonic contact with clients, assesses their needs and provides recommendations for an appropriate referral to community resources. The AODA Assessor is also responsible for documentation and some case management services to ensure high quality customer service and enhance the client’s opportunity for success.

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The Mobile Screener provides access to Coordinated Entry resources through a standardized vulnerability assessment at locations throughout the city with the highest volume of homeless individuals most in need.  The Mobile Screener  will also have the capacity to be dispatched to meet the real-time needs of an individual experiencing a housing crisis. 

The Mobile Screener will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.

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This person works closely with IMPACT Connect, IMPACT 211, and Coordinated Entry to provides professional services to internal and external customers in the call center and in the community.

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