Employment Opportunities

Core Functions

1. Provide quality support to IMPACT 2-1-1 team and support to individuals at high risk of homelessness.
2. Effectively work with Coordinated Entry Systems to facilitate connection to emergency and permanent housing solutions for our customers.
3. Effectively provide quality professional services to internal and external customers and implement IMPACT philosophy of teamwork, customer service, and valued added in the call center and in the community.
4. Effectively provides assessment, problem solving, information, referral, and crisis intervention when necessary in an empathetic and nonjudgmental manner.
5. Ability to accurately document client profiles and case notes in computerized data.
6. Accurate utilize the Wisconsin HMIS database required by Milwaukee County Continuum of Care and assist with analysis of the Coordinated Entry system.
7. Keep informed and offer practical advocacy community resources to customers.
8. Build strong working relationships and act as a liaison with Milwaukee County emergency shelters, Milwaukee County Continuum of Care members and other services to the homeless and those at risk of homelessness, as needed.
9. Ensures IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
10. Ability to participate in comprehensive training
11. Commit with IMPACT vision and mission.

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The Mobile Screener provides access to Coordinated Entry resources through a standardized vulnerability assessment at locations throughout the city with the highest volume of homeless individuals most in need.  The Mobile Screener  will also have the capacity to be dispatched to meet the real-time needs of an individual experiencing a housing crisis. 

The Mobile Screener will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.

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This person works closely with IMPACT Connect, IMPACT 211, and Coordinated Entry to provides professional services to internal and external customers in the call center and in the community.

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