Employment Opportunities

IMPACT currently has the following open positions


Community Resource Specialist All shifts

IMPACT is looking for a Community Resource Specialist, to work 1st , 2nd and 3rd shift Weekdays and Weekends.  Candidates fluent in both Spanish and English are strongly encouraged to apply.

The primary responsibilities include answering IMPACT 2-1-1 incoming telephone calls and providing information and assistance to customers within the scope of health, family, and social services.

Education / Experience

  • Bachelor’s degree or equivalent work experience
  • AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS
  • A minimum of one year customer service experience; social services-related experience preferred
  • Typing skills and computer proficiency necessary.


  • Exceptional customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Exceptional verbal and written communication skills.
  • Strong judgment, problem solving and decision making skills.
  • Bilingual ability a plus.
  • ossesses cultural competency skills to work effectively with diverse customers.
  • Ability to respond effectively to a variety of callers’ social service needs.
  • Ability to adapt and apply on-going program development changes.

Access Point Intake Specialist

As part of IMPACT Alcohol and Drug Abuse Services Program, the Intake Specialist screens clients for eligibility for Milwaukee County funded AODA treatment and determines appropriate level of care.  Once modality has been determined, the Intake Specialist makes referral to the agency selected by the client.  The Intake Specialist is also responsible for voucher maintenance information.  Must have own vehicle, insurance, and valid driver license to conduct mobile screens.  Fluent in both Spanish & English is preferred.

Background / Education / Experience

  • AODA experience required.
  • Master’s degree preferred.
  • Ability to work with clients who have a variety of mental health and AODA concerns.
  • Ability to learn and use computer software needed to maintain Milwaukee County systems.

Knowledge / Abilities / Skills

  • Fluent in both English and Spanish a plus.
  • Effective written and verbal communication.
  • Excellent customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Good problem-solving skills.
  • Accuracy and detail oriented.
  • Good judgment and decision making skills.
  • Cultural competency skills necessary to work effectively with diverse customers.
  • Self-motivated.
  • Ability to demonstrate empathy and good listening skills.

Alcohol and Other Drug Abuse (AODA) Telephonic Assessment Specialist

IMPACT is looking for an experienced assessment specialist to provides telephonic consultation, problem solve, action plan development, recommendations, and referrals to appropriate resources within the scope of alcohol and drug, mental health and other family, health, and social services. Additionally this position will perform all the duties of a Community Resource Specialist (CRS) when not actively responding to callers requesting assistance related to substance abuse issues.

We currently have one full-time Weekdays position available as well a part-time, Evenings and Weekends position.

Successful candidates will have a demonstrated ability to

1. Assess the needs of customers in multiple domains including; alcohol and drug, mental health, trauma, work/life and other family, health and social service issues

2. Provide a compelling experience for customers that results in their feeling inspired, motivated, and hopeful

3. Help customers identify and clarify their needs

4. Help customers problem solve

5. Help customers assemble a plan of action and know their next step

6. Help customers identify and connect with appropriate resources

7. Provide the same level of exceptional customer service with internal customers (co-workers) as with external customers

8. Interface and build relationships with employers, resource providers and other partners in the community

9. Administer satisfaction and follow-up surveys

10. Accurate and efficient data entry including required IC Results Survey entry following each call

11. Maintain timely and accurate documentation

12. Represent IMPACT and it’s “Family of Services” in the community at resource fairs, health fairs, and other events

13. Participate in training and other ongoing professional development opportunities

14. Attend and participate in team and agency meetings

15. Follow all agency, state, and federal confidentiality and privacy rules and regulations

Background / Experience

1. Alcohol and Drug experience

2. Substance Abuse Counselor in Training preferred

3. Mental Health and trauma informed experience

4. Master’s Degree in mental health or related field a plus

Abilities and Skills

1. Strong assessment skills in the area of alcohol and drugs with the ability to screen for mental health and trauma

2. Genuineness and natural ability to connect with customers

3. Ability to work effectively in a team oriented environment

4. Effective written and verbal communication

5. Ability to do a high volume of work

6. Good problem solving skills.

7. Self-motivated

8. Good judgment and decision making skills

9. Fluent in both Spanish and English a plus