Office Locations & Phone Numbers

We’re working to serve you.

IMPACT is concerned about the health and safety of those who access our services and our employees during COVID-19. We have temporarily suspended face-to-face appointments, however current and future appointments will be conducted over the phone at the designated appointment time. Please do not visit our office locations as they are closed to the public until further notice. 

Here’s how you can reach us:

IMPACT information and questions: Call 414-256-4808 during regular business hours Monday through Friday from 8:30am to 5pm. 

IMPACT 2-1-1 is available 24-hours a day to help individuals access information, assistance and referral to community resources. Call 211 or toll-free 1-866-211-3380. You can also text your ZIP Code to 898-211. At times, we are experiencing higher call volumes than normal so we appreciate your patience. Our system provides a call-back feature which ensures your spot in queue. You will be prompted to request a call back.

Access Point for Comprehensive Alcohol & Drug Abuse Screening is conducting assessments by phone. Please call 414-649-4380 for information and assistance.

Milwaukee County Intoxicated Driver Program: All appointments will be conducted over the phone. To schedule an appointment, call 414-443-6000. Please direct questions about your appointment to 414-256-4808. For case management of your Driver Safety Plan, call 414-443-6012.

Coordinated Entry to Homeless Services’ mobile screeners continue to provide information and referrals for shelter or housing placement to individuals experiencing homelessness. To reach the Coordinated Entry team, email or call 211.

IMPACT Planning & Evaluation staff are working remotely. Information on the research and program evaluation work done in this area can be found here or via email.

IMPACT 211 Resource Department is continuing to make updates to the resource directory as COVID-19 affects program service delivery and availability. Please provide detailed information as well as emergency contact information (mobile phone and/or email address) so that we may reach you urgently to confirm your resource update, if necessary. Email changes to: Questions: 414-302-6621.

Main Office 

6737 West Washington Street
Suite 2225
Milwaukee, WI 53214
P: (414) 256-4808
F: (414) 771-4808

Intoxicated Driver Program

  • Appointment Scheduling: (414) 443-6000
  • Case Management: (414) 443-6012

Access Point for Comprehensive Alcohol & Drug Abuse Screening (414) 649-4380





Satellite Offices 

3970 North Oakland Avenue
Suite 401
Milwaukee, WI 53211

5460 North 64th Street
Milwaukee, WI 53218


Directions and Parking 

For more information about our locations, including directions and visitor parking, click here.