Board and Staff

Board of Directors 

Randall C. Harlan - Board Chairperson

The Panther Group

Roger C. Sherman - 1st Vice Chair

Goodwill Industries*

Randall C. Harlan - 2nd Vice Chair

The Panther Group

William B. Coleman - Treasurer

Coleman & Williams, Ltd.

Kim M. Dougherty - Past Board Chair

Children's Hospital of Wisconsin



* retired

Caroline V. Krider

U.S. Bank National Association

Cindy Minutti

Landmark Credit Union

Kimberly Payne

Kane Communications Group

Lisa M. Pendergast

Mortgage Guaranty Insurance Corporation

Patricia A. Puccinelli


Jill Ritterbusch

City of Milwaukee Health Department*

Angela Rothen

National General Insurance Corp

Ronald P. Smith

Enterforce, Inc.

Jeremy Wedell

WorkWise, LLC


Leadership Team 

John M. Hyatt

President & CEO


Anna Aldhari

Call Center Supervisor

Vickie Boneck

Marketing & Communications Director

Latasha Bovia

Call Center Supervisor

Dryw Elliott

Network Operations

Patricia Gutierrez

IMPACT Alcohol & Drug Abuse Services

Program Director

Karen Hoffmann

IMPACT 2-1-1 Program Director

Kayla Kasprzak

Resource Department Manager

Sue Beck-Riekkoff

Chief Operating Officer


Emily Kenney

Coordinated Entry Program Director

Lisa Larson

Research & Evaluation Director

Erin Malcolm

Senior Researcher

Gail Valenti

Development Director

Cheryl Vaught

Human Resources Director

Bob Waite

IMPACT 2-1-1 Senior Account Manager

Scott Wallner

Chief Financial Officer