“If our walls could talk,
the stories you’d hear…”

Serving Southeastern Wisconsin for more than 60 years, IMPACT helps people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.


IMPACT 211 is a central access point for people in need. During times of personal crisis or community disaster, the free, confidential helpline and online resource directory make it easy for residents to get connected to information and assistance. Learn more.


Need help? Get help! Text your ZIP Code to TXT-211 (898-211) and IMPACT 211 will respond promptly. Or, click to chat live with a Community Resource Specialist.

Wondering how to find help? Search our 211 resource directory for family, health, and social services in your area.

IMPACT Connect is a collaborative partnership of agencies combining efforts through a robust, shared electronic resource network to make social services accessible and navigable to the people who need them. Learn more.

IMPACT Coordinated Entry for Homeless Services offers resources and help for people experiencing a housing crisis and ensures the most severe needs are prioritized. Learn more.

Intoxicated Driver Assessments for those convicted of Operating While Intoxicated (OWI) and other court-ordered alcohol and drug assessments to determine referral recommendations such as education and treatment. Learn more.

IMPACT Planning & Evaluation works in partnership with community members, nonprofits and decision makers to advance health and human services throughout Southeastern Wisconsin. Learn more.

In 2023, IMPACT connected nearly 260,000 people with community resources that help maintain stability, restore health, and enhance productivity. Learn more .

IMPACT and IMPACT’s 2-1-1 Crisis Call Center works 24 hours a day to serve our community and save lives.


IMPACT, Inc., serves Milwaukee, Waukesha, Kenosha, Racine, Ozaukee, Washington, Dodge, Jefferson, and Walworth counties. We’re proud to be one of our region’s most successful public/private partnerships, IMPACT receives county and city government support from:

IMPACT is a United Way Community Partner