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Coordinated Entry for Homeless Services


The Coordinated Entry system emerged amid strong support to transition from 'first come – first served' to a 'needs-based' service access approach. Now, individuals and families experiencing homelessness or potential homelessness, and organizations providing housing or diversion services, connect with each other in a systematic and efficient manner.

In most cases, access to emergency shelter requires a referral via IMPACT 2-1-1. Our Community Resource Specialists conduct a housing crisis assessment and then prioritize placements based on most critical need. Despite the large number of people who receive help every day, there are times when more people seek emergency shelter than there is room available. When that happens, individuals and families wait for the next appropriate opening. The Community Resource Specialists’ role is to offer referrals to other programs and resources that may help alleviate or end the client’s housing crisis.

Currently, the following shelters are utilizing the Coordinated Entry System: Cathedral Center; Guest House of Milwaukee; Hope House of Milwaukee; Salvation Army Emergency Lodge; and Milwaukee Women’s Center (family placements only).

Shelters serving special populations (veterans, unaccompanied youth, and people experiencing domestic violence) are not yet utilizing Coordinated Entry. Clients in those categories may contact IMPACT 2-1-1 or the shelters directly.

To access Coordinated Entry for Homeless Services:

  • Simply dial 2-1-1 [local 414-773-0211 / toll-free 1-866-211-3380]  Available 24/7
  • Text your ZIP Code to 898-211 on weekdays from 9am to 9pm
  • CLICK HERE to begin an online chat weekdays from 9am to 9pm

Service Point Disclosure

Partners and Funders 



Emily Kenney, Coordinated Entry Program Coordinator – ekenney@impactinc.org
Share your IMPACT 2-1-1 Coordinated Entry experience here.