IMPACT 2-1-1

IMPACT provides the means for people to take the first step toward regaining stability.

IMPACT 2-1-1 is a central access point for people in need. During times of personal crisis or community disaster, the free, confidential helpline and online resource directory make it easy for residents to get connected to information and assistance.

In Milwaukee, Waukesha, Kenosha, Racine, Ozaukee, Washington, Dodge, Jefferson and Walworth counties simply dial 2-1-1.

Text your zip code to 898211 image
 

IMPACT 2-1-1

Online Resource Directory 

Locate services quickly and easily with IMPACT 2-1-1's online resource directory. The comprehensive database contains over 5,500 community programs.

ACCESS ONLINE DIRECTORY

 
 

Now Available – Text and Online Chat! 

Need help? Text your ZIP Code to TXT-211 [898-211] and IMPACT 2-1-1 will respond promptly. Or, click to chat live with a Community Resource Specialist.

START CHAT

Standard message and data rates may apply. Text STOP to cancel.

 
 
 

Reports 

Dashboard Statistics image

LARGEST 2-1-1 PROVIDERS BY 2015 CALL VOLUME
Released April 2016

IMPACT 2-1-1 ranks among the busiest 2-1-1 call centers in the nation, helping Wisconsin boast the 12th largest system overall.

 ACCESS REPORT

 
 
 

TESTIMONIALS 

IMPACT connects nearly 300,000 people each year with services that help maintain stability, restore health, enhance productivity and foster system improvement. Every person who comes into contact with IMPACT is treated with respect, and receives the motivation and means to achieve positive, sustained change. We are proud to play a role in their success.

READ STORIES

 
 
 

Coordinated Entry to Shelter 

IMPACT 2-1-1 provides appropriate resources and shelter referrals to individuals and families based on availability and other special considerations. 

LEARN MORE

 

 
 
 

Database Management 

Service providers can add or update program information to ensure that our database remains current. You must have a user name and password to gain access.

ACCESS SERVICE PROVIDER TOOLS

 
 
 
 

A Public & Private Partnership 

IMPACT 2-1-1 is funded, in part, by local United Way organizations and county government.

  • Milwaukee County
  • Greater Milwaukee & Waukesha County
  • Waukesha County Leading The Way
  • United Way of Kenosha County
  • United Way Racine
  • United Way of Jefferson & N. Walworth Counties
  • United Way Washington County

IMPACT 2-1-1 is also supported by private foundations, corporations and other generous donors. Please see our a complete list of donors.

Northwestern Mutual Foundation logo
 
 
 

Contact 

Bob Waite, Program Director - bwaite@impactinc.org
Share your IMPACT 2-1-1 experience here.