IMPACT 2-1-1

IMPACT provides the means for people to take the first step toward regaining stability.

IMPACT 2-1-1 is a central access point for people in need. During times of personal crisis or community disaster, the free, confidential helpline and online resource directory make it easy for residents to get connected to information and assistance.

In Milwaukee, Waukesha, Kenosha, Racine, Ozaukee, Washington, Dodge, Jefferson and Walworth counties simply dial 2-1-1.

Text your zip code to 898211 image

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If you enjoy being a part of a fast-paced and team-oriented environment; and are looking for a gratifying experience, this is the place for you.

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IMPACT 2-1-1

Online Resource Directory 

IMPACT 2-1-1's online resource directory contains over 5,500 community programs.



Now Available – Text and Online Chat! 

Need help? Text your ZIP Code to TXT-211 [898-211] and IMPACT 2-1-1 will respond promptly. Or, click to chat live with a Community Resource Specialist.


Standard message and data rates may apply. Text STOP to cancel.



IMPACT connects nearly 300,000 people each year with services that help maintain stability, restore health, enhance productivity and foster system improvement. Every person who comes into contact with IMPACT is treated with respect, and receives the motivation and means to achieve positive, sustained change. We are proud to play a role in their success.



Coordinated Entry to Shelter 

IMPACT 2-1-1 provides appropriate resources and shelter referrals to individuals and families based on availability and other special considerations. 




Database Management 

Maintaining a directory with relevant resources and current information is essential to our service. To add your program or service information, or to update information already included in the 2-1-1 database, please email




A Public & Private Partnership 

IMPACT 2-1-1 is funded, in part, by local United Way organizations and county government.

  • Milwaukee County
  • Greater Milwaukee & Waukesha County
  • Waukesha County Leading The Way
  • United Way of Kenosha County
  • United Way Racine
  • United Way of Jefferson & N. Walworth Counties
  • United Way Washington County

IMPACT 2-1-1 is also supported by private foundations, corporations and other generous donors. Please see our a complete list of donors.



Karen Hoffmann, Program Director -

Bob Waite, Senior Account Manager -

Share your IMPACT 2-1-1 experience here.