Employment Opportunities

IMPACT currently has the following open positions

IMPACT IS AN EQUAL OPPORTUNITY PROVIDER

Bilingual AODA Assessor (Fee-For-Service)

IMPACT is looking for a Bilingual AODA Assessor to work with our Impaired Driving (OWI) clients, and others, to assess their needs and provide recommendations and referrals to appropriate resources in the community. The AODA Assessor is also responsible for documentation and case management services. Fluent in both English and Spanish required. This is a fee-for-service position. The hours/days are flexible, Monday through Saturday. The pay is on a per case basis.

 

Principal Responsibilities

  •                     Conduct AODA assessments in-person
  •                     Provide recommendations and referrals to the appropriate community resources.
  •                     Provide case management services as appropriate.
  •                    Maintain all documentation records in a timely manner.
  •                    Attend all Assessment and Referral department meetings.
  •                    Attend agency meetings as assigned.
  •                    Other duties as agreed upon.
  •                    Ensures that IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
  •                    Maintain continuing education hours for the Wisconsin Department of Regulation

Education / Experience

  • AODA experience required
  • SCA Required, CSAC preferred

Abilities / Skills

  • Excellent customer service skills
  • Effective verbal and written communication
  • Ability to learn and use computer software
  • Solid knowledge of chemical dependency / abuse issues and recovery basics


Associate Researcher

Under the leadership of and reporting to the Director of Research and Evaluation, the Associate Researcher works independently on elements of the design, development, implementation, analysis, and summary of community-based research and program evaluation for a broad range of health and human services across Southeastern Wisconsin. The Associate Researcher may serve as a main or lead project contact for external stakeholders and internal staff, and contributes to the management of multiple projects in collaboration with senior staff and agency teams. The Associate Researcher also contributes to the development of agency proposals and participates in community outreach and networking on behalf of the agency.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty at or above a satisfactory level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A valid driver’s license and reliable transportation are required. Additional requirements include:

  • Integrity and professionalism.
  • Ability to work collaboratively with staff, funders, and stakeholders.
  • Excellent interpersonal and customer service skills.
  • Ability to work with diverse groups and a wide range of work styles.
  • Ability to be responsive and sensitive to community and stakeholder needs.
  • Strong written, communication, and facilitation skills.
  • Strong organizational skills, with high degree of accuracy and attention to detail.

EDUCATION and/or EXPERIENCE

  • Master’s degree in social sciences, health sciences, or a related discipline, including research-related coursework.
  • Three to five years of related work experience.
  • Experience with designing and implementing research and evaluation projects.
  • Experience with developing and administering surveys, qualitative data collection, and other data collection tools.
  • Strong computer skills and proficiency utilizing basic software programs (Word, Excel, PowerPoint, etc.).
  • Experience with databases, data management, and statistical software packages (e.g., SPSS).
  • Experience with the analysis, interpretation, summary, and presentation of qualitative and quantitative data.
  • Demonstrated written and oral communication skills.
  • Experience working with non-profit and government agencies, diverse community groups, and consumers of health or human services.

 

 

Community Resource Specialist 2nd Shift

IMPACT is looking for a Community Resource Specialist, to work 2nd shift Weekdays and Weekends.  Candidates fluent in both Spanish and English are strongly encouraged to apply.

The primary responsibilities include answering IMPACT 2-1-1 incoming telephone calls and providing information and assistance to customers within the scope of health, family, and social services.

Education / Experience

  • Bachelor’s degree or equivalent work experience
  • AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS
  • A minimum of one year customer service experience; social services-related experience preferred
  • Typing skills and computer proficiency necessary.

 

Qualifications

  • Exceptional customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Exceptional verbal and written communication skills.
  • Strong judgment, problem solving and decision making skills.
  • Bilingual ability a plus.
  • ossesses cultural competency skills to work effectively with diverse customers.
  • Ability to respond effectively to a variety of callers’ social service needs.
  • Ability to adapt and apply on-going program development changes.

Bilingual Access Point Supervisor

The IMPACT Access Point Supervisor organizes and directs daily operational activities within the Access Point through the management, training, and guidance of Access Point Screeners.  The goal is to ensure execution of their daily tasks and meeting of performance goals as well as ensuring adequate staffing levels.  The supervisor provides support, guidance and feedback to the team as well as monitors agents and calculates Access Point performance; analyzing reports to provide feedback.


Principal Responsibilities
• Communicate IMPACT’s purpose, core values, vision to the employees.
• Ensure successful attainment of departmental objectives
• Motivate and inspire the team to surpass their potential.
• Improve the team communication through modeling good skills and facilitating communication among members of the team, resolving any employee issues that may present.
• Provide corrective feedback, documentation and disciplinary conversations to bring employees not performing according to expectations into compliance.
• Create an environment of ownership, development and continuous improvement for the entire team.
• Handle escalated calls, complaints, questions, and queries as necessary.
• Document general reports on each team member’s performance and targets.
• Interview potential candidates and orient newly hired IMPACT Access Point Screeners.
• Perform reviews with input from Program Director.
• Perform Internal training to ensure quality standards are met.
• Prepare and monitor schedules to control optimal staffing levels.
• Attend meetings and trainings as required.
• Communicate with Program Director regarding any unusual situations or trends that affect the day-to-day operations of the Access Point.
• Adhere to Milwaukee County policies and procedures
• Manage mobile screens and residential staffing, conducting mobile screens when necessary.  Set up initial appointment for mobile screens.  Maintain contact with referral sources.
• Help provide program reports and QA reports as indicated.
• Serve as the Point person for TA with screeners.   
• Actively participate in meetings.
• Provide all activities of an Access Point Screener
• Conduct Monthly case review and closing of vouchers.

 

Background / Experience
1. Alcohol & Other Drug Abuse (AODA) experience required.
2. Master Degree Required
3. Certified Substance Abuse Counselor (CSAC) preferred.
4. Supervisory training or experience necessary.

5. Ability to learn and use computer software needed to maintain Milwaukee County AODA Bureau system.
6. Customer service experience.

7. Ability to speak, read and write in Spanish is required. 

Access Point Intake Specialist - Fee-For-Service

As part of IMPACT Alcohol and Drug Abuse Services Program (AODA), the Intake Specialist screens clients for eligibility for Milwaukee County funded AODA treatment at community locations, such as hospitals and social service organizations, and determines appropriate level of care.  The Intake Specialist facilitates referrals to the agency selected by the client.  The Intake Specialist is also responsible for voucher maintenance information.  The Intake Specialist must have reliable transportation, a valid driver’s license and a vehicle insurance.

This is a fee-for-service position. Your rate of pay will be $100 per case / $15 per hour for training, team meeting or other non-case work you might be asked to do.  There will be a minimum of four cases per week.  Initial and subsequent client contact, related documentation, and record keeping are considered to be one case.

Responsibilities

  • Screens clients at identified community locations for eligibility and appropriateness for Milwaukee County funded AODA treatment and Milwaukee County funded Ancillary services.
  • Enters client data at time of initial screening and document pertinent facts in client's file.
  • Refers eligible clients to agency of their choice and sets up initial intake appointment also have clients pick and Recovery Support Coordinator (RSC) agency.
  • Maintains communication (E-mails) with all agencies involved with clients.
  • Keeps daily log of clients seen and documents referrals.
  • Maintains regular phone contact with Milwaukee County AODA Bureau regarding voucher details/changes.
  • Assist clients with other social service needs - housing/shelter, mental health care, and medical care.
  • If client is ineligible for county funding, works with client on alternatives for treatment.
  • Conducts monthly case reviews and closing of vouchers.
  • Adheres to IMPACT values of team, customer service and value added.
  • Ensures that IMPACT is compliant with applicable federal, sate, and local laws ensuring client confidentiality.
  • Adheres to Milwaukee County policies and procedures 

Background / Experience

  • Master Degree required.
  • CSAC preferred.
  • AODA experience required.
  • Possess the ability to learn and use computer software needed to maintain Milwaukee County AODA Bureau system.
  • Customer service experience.

Abilities and Skills

  • Excellent customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Effective written and verbal communication.
  • Strong problem-solving skills.
  • Commitment to accuracy and detail.
  • Strong judgment and decision making skills.

Community Resource Specialist

As a member of the IMPACT 2-1-1 team, provide quality support to all of IMPACT and its’ outside customers demonstrating IMPACT’s philosophy of customer service, teamwork and value added.  Answers IMPACT 2-1-1 information and referral line and its tie-in agency’s incoming telephone calls.  Community Resource Specialists provide the following services: problem assessment, problem solving, information and referral, and assistance in the development of an action plan to customers within the scope of family, health, and social services that appropriately meets their needs.

 

Full and part-time positions are available.

 

The hours for the full time position will be scheduled between 7:00am and 7:00pm Monday through Friday with rotating weekends. 

 

The hours for the part time positions will be scheduled between 7:00am and 4:00pm Monday through Friday with rotating weekends.

 

Responsibilities

  • Participate in a comprehensive initial training program.
  • Provides assessment, problem solving, information and referral, and crisis intervention when necessary in an empathetic and nonjudgmental manner.
  • Assists customers in developing an action plan.
  • Asks customer’s permission to conduct a Customer Survey during initial call and conduct Customer Surveys.
  • Accurately documents customer contacts in a computerized database and other means.
  • Keep informed of ad demonstrates knowledge of al special service programs.
  • Ability to effectively work in and adapt to ongoing necessary changes.
  • Works with varying work schedules.
  • Ensures IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
  • Provides advocacy for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.
  • Participates in ongoing training and staff meetings.

Education

  • Bachelor’s degree or equivalent work experience.
  • AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS.

Experience

  • A minimum of one year customer service experience; social services-related experience preferred.
  • Typing skills and computer proficiency required. 

Abilities/Skills

  • Exceptional customer service skills, both internal and external.
  • Able to work effectively in a team-oriented environment.
  • Exceptional verbal and written communication skills.
  • Good judgment, problem solving and decision making skills.
  • Bilingual ability a plus.
  • Possesses cultural competency skills to work effectively with diverse customers.
  • Ability to respond effectively to a variety of callers’ social service needs.
  • Ability to adapt and apply on-going program development changes.

 

 

Coordinated Entry Mobile Screener

The Coordinated Entry Mobile Screener provides access to prevention/diversion  resources through accessing the 2-1-1 database  as well as  conduct the standardized vulnerability assessment at locations throughout the city with the highest volume of homeless individuals most in need.  The Coordinated Entry Mobile Screener will also have the capacity to be dispatched to meet the real-time needs of an individual experiencing a housing crisis. 

The Coordinated Entry Mobile Screener will provide quality professional services to internal and external customers and implement IMPACT's philosophy of teamwork, customer service, and value added, in the call center and in the community.

Background / Experience

  • Bachelor’s degree in Social Work or other human service studies preferred, but strong background of applicable work experience may substitute.
  • Experience as a fully trained IMPACT 2-1-1 Community Resource Specialist.
  • Demonstrate proficiency with MS Office products, including WORD, EXCEL, OUTLOOK and POWERPOINT as well as HMIS (ServicePoint)
  • AIRS Certified Information and Referral Specialist (CIRS) or willingness to become a CIRS.

Abilities and Skills

  • Possesses cultural competency skills to work effectively with diverse customers and staff.
  • Ability to respond effectively to a variety of callers’ social service needs.
  • Exceptional customer service skills, both internal and external.
  • Demonstrated strong interpersonal skills to build positive working relationships with outside agencies and organizations.
  • Excellent problem solving skills.
  • Exceptional verbal and written communication skills.
  • Good judgment, problem solving and decision making skills.
  • Self-motivated.
  • Demonstrated organization and time management skills.
  • Ability to work effectively in a team-oriented environment.
  • Ability to adapt to and apply on-going program development changes.
  • Bilingual ability preferred.
  • Computer proficiency necessary. 
  • Valid Wisconsin Driver’s License required as well as a current automotive insurance policy
  • A reliable vehicle is required to provide timely response to screening sites