Archived Blogs

President & CEO John Hyatt's powerful pledge to the community
By: John Hyatt, President & CEO
The Struggle is Real
By: John Hyatt, President & CEO
John Hyatt named IMPACT President & CEO
By: Vickie Boneck, Director of Marketing and Communications
Thank you for everything
by Michael G. Davis, President and CEO Posted: December 1, 2015
IMPACT 2-1-1 among largest 2-1-1 providers
by Vickie Boneck, Director of Marketing & Communications Posted: March 30, 2015
‘Tis the Season
by Vickie Boneck, Director of Marketing & Communications Posted: December 22, 2014.
New housing for families in Milwaukee County who are homeless or at risk of becoming homeless
by Wyatt Massey, IMPACT Marketing & Communications Intern. Posted: May 28, 2014.
IMPACT 2-1-1 Information and Referral Service Expands to Nine Counties
by Vickie Boneck, Director of Marketing & Communications. Posted: February 11, 2014.
Pocket Change
Michael G. Davis, President & CEO, IMPACT. Posted: December 19, 2013.
LEADING INDICATORS. LEADING CHANGE.
By Michael Davis, President & CEO. Posted: June 13, 2013.
We’re in the big leagues now
By Michael Davis, President & CEO. Posted: April 29, 2013.
2-1-1s Bolstering Hurricane Sandy Recovery Efforts
by Vickie Boneck, Director of Marketing & Communications. Posted: November 12, 2012.
IMPACT 2-1-1 and Hunger Task Force Team up to Feed Kids This Summer
by Vickie Boneck, Director of Marketing & Communications Posted: June 6, 2012
Off the Streets & Out of Harm's Way
by Bob Waite, IMPACT 2-1-1 Program Director Posted: April 12, 2012
Looking Back. Moving Forward.
by Bob Waite, IMPACT 2-1-1 Program Director Posted: February 6, 2012

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Looking Back. Moving Forward.

Looking Back. Moving Forward.

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by Bob Waite, IMPACT 2-1-1 Program Director

In 2011, the calls for service requests to IMPACT 2-1-1 were most often for basic needs and subsistence.  Requests for services related to housing and utility assistance were up significantly and represented 41% of all calls handled by IMPACT 2-1-1 compared to 28% in 2010 – an increase of over 44%.  [Click here to see the 2011 Overview]

Women accounted for over 76.3% of all callers.  According to the 2010 U.S. Census, many of the ZIP Codes from which women are calling have very high rates of single female heads of households.  Most often, these callers are requesting basic needs and subsistence services. Translated, these single moms are calling for food, help with paying their utility bill and keeping a stable and safe home for their children.  IMPACT 2-1-1 is often able to provide a referral to a service in those areas that can help meet those needs.

We’ve responded to the challenge of handling as many calls as possible with our limited resources and have made the most efficient and effective use of available resources. We’ve refined our hiring and training process to find the best individuals possible who can function well in a fast-paced environment; have strong problem solving skills and can enter data quickly and accurately.  The result is that each operator is handling more calls than ever.  We also made the upgrade to the IMPACT 2-1-1 Online Database which will give professionals in the community greater access to resources without needing to call the hotline.  As a result, in January 2012, the average wait time to speak with a Community Resource Specialist has improved by over 45%.  We are continuing to make refinements in our ability to serve more callers, more quickly.