Archived Blogs

President & CEO John Hyatt's powerful pledge to the community
By: John Hyatt, President & CEO
The Struggle is Real
By: John Hyatt, President & CEO
John Hyatt named IMPACT President & CEO
By: Vickie Boneck, Director of Marketing and Communications
Thank you for everything
by Michael G. Davis, President and CEO Posted: December 1, 2015
IMPACT 2-1-1 among largest 2-1-1 providers
by Vickie Boneck, Director of Marketing & Communications Posted: March 30, 2015
‘Tis the Season
by Vickie Boneck, Director of Marketing & Communications Posted: December 22, 2014.
New housing for families in Milwaukee County who are homeless or at risk of becoming homeless
by Wyatt Massey, IMPACT Marketing & Communications Intern. Posted: May 28, 2014.
IMPACT 2-1-1 Information and Referral Service Expands to Nine Counties
by Vickie Boneck, Director of Marketing & Communications. Posted: February 11, 2014.
Pocket Change
Michael G. Davis, President & CEO, IMPACT. Posted: December 19, 2013.
LEADING INDICATORS. LEADING CHANGE.
By Michael Davis, President & CEO. Posted: June 13, 2013.
We’re in the big leagues now
By Michael Davis, President & CEO. Posted: April 29, 2013.
2-1-1s Bolstering Hurricane Sandy Recovery Efforts
by Vickie Boneck, Director of Marketing & Communications. Posted: November 12, 2012.
IMPACT 2-1-1 and Hunger Task Force Team up to Feed Kids This Summer
by Vickie Boneck, Director of Marketing & Communications Posted: June 6, 2012
Off the Streets & Out of Harm's Way
by Bob Waite, IMPACT 2-1-1 Program Director Posted: April 12, 2012
Looking Back. Moving Forward.
by Bob Waite, IMPACT 2-1-1 Program Director Posted: February 6, 2012

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IMPACT 2-1-1 Information and Referral Service Expands to Nine Counties

by Vickie Boneck, Director of Marketing & Communications

IMPACT 2-1-1 is now the largest provider of 2-1-1 services in Wisconsin, serving Milwaukee, Waukesha, Racine, Kenosha, Washington, Ozaukee, Jefferson, Dodge and Walworth counties. The announcement coincides with National 2-1-1 Day, which is celebrated annually on February 11.

2-1-1 call centers provide a 24-hour central access point for people in need of family, health and social services. During times of personal crisis or community disaster the free, confidential helpline makes it easy for residents to get connected to information and assistance.

Since its inception in 2002 as the service provider for Milwaukee County, IMPACT 2-1-1 has received over 1.4 million requests for assistance including nearly 200,000 contacts in 2013. Clients connect with trained community resource specialists by dialing 2-1-1, texting TXT-211 [898-211], or initiating an online chat; or by searching the online resource database independently at https://211wisconsin.communityos.org/.

“We’ve maintained our focus on providing the most efficient way to help people regain stability in their lives,” said Bob Waite, IMPACT 2-1-1 Program Director. “Programs and resources are plentiful in Southeastern Wisconsin but, without a 2-1-1 system in place, it is difficult to know where they are, how to access them and who is eligible to receive services – particularly in a mobile society where people live in one county and work in another county.”

IMPACT 2-1-1 receives strong support from local United Ways in Milwaukee, Racine, Kenosha, Washington and Waukesha counties; as well as Milwaukee County government and the Waukesha County Department of Health and Human Services.

“IMPACT 2-1-1 is one of the best examples of a public/private partnership in Wisconsin,” said Michael Davis, IMPACT President & CEO. “Corporations and foundations are joined by many individuals without whom this vital community resource would not exist.”

Wisconsin’s 72 counties are grouped into nine regions; each region served by an independent   2-1-1 call center. The call centers within Wisconsin and across the country operate according to standards set forth by the Alliance of Information & Referral Systems; and all 2-1-1s are linked to allow for cross coverage during disasters, emergencies, or times of exceptionally high volume. To view the Wisconsin 2-1-1 call center map, go to

http://www.211wisconsin.org/documents/WisconsinCallCenters112613.pdf.