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Employment/Volunteer Opportunities
Intake Specialist
Posted: 9/18/2008
IMPACT is looking for an experienced AODA counselor to do clinical interviewing and assessing of homeless individuals at designated locations throughout the Milwaukee community for mental health and substance abuse. This is a full-time, 37.5 hour per week position working Monday through Friday. Vehicle, valid driver’s license, and proof of insurance are required.
Education/Experience Required
1. Bachelors degree in Social Work, Psychology, Nursing or related field or a Substance Abuse Counselor with at least two years experience.
2. Experience in clinical interviewing and assessment.
3. Knowledge of Milwaukee community resources.
Customer Service Specialist
Posted: 9/28/2008
IMPACT is looking for Customer Service Specialists to provide quality customer service to our clients. Dependent on project and funding approval, hiring decisions will be made in November with an anticipated start date of December 8, 2008.
A Customer Service Specialist –
• Successfully completes a comprehensive initial training program.
• Uses the State of Wisconsin CARES web-based system to query screens for status of a case to determine action to be taken.
• Updates data in CARES and alerts the appropriate staff when recipient’s information need confirmation or verification.
• Uses questioning and listening skills to identify caller’s needs, problem solve, and applies crisis intervention skills when needed.
• Accurately documents customer contacts in a computerized database and other means.
• Keeps informed of and demonstrates knowledge of relevant Income Maintenance programs, policies, and procedures.
• Maintains call quality and quantity standards, i.e., follows call map for call handling, length of calls, call per hour, and other set standards.
• Instructs callers and assists callers in developing an action plan.
Requirements/Skills
• Experience working with the CARES computer system a plus.
• Bachelor’s degree or equivalent work experience.
• Bilingual (Spanish or Hmong) a plus.
• Typing skills and computer proficiency.
• Knowledge of or willingness to learn eligibility rules and policies of all Income Maintenance programs.
• Excellent customer service skills, previous customer service experience preferred.
• Cultural competency skills necessary to work effectively with diverse customers.
• Accuracy and detail oriented.
• Able to work effectively in a team-oriented environment.
Abilities/Skills
• Exceptional customer service skills, both internal and external.
• Able to work effectively in a team-oriented environment.
• Exceptional verbal and written communication skills, and responds in an empathetic and nonjudgmental manner.
• Good judgment, analytical, problem solving and decision making skills.
• Possesses cultural competency skills to work effectively with diverse customers and professionals.
• Ability to respond effectively to a variety of callers’ social service needs.
• Ability to work under pressure, adapt and apply on-going program development changes.
• Ability to work independently and within a team.
• Ability to gather and report facts accurately, interpret rules and regulations, and review documents for completeness and accuracy.
As an IMPACT employee you will be part of a team dedicate to help the people of Milwaukee County. IMPACT believes that we can succeed in our mission of changing lives for good through our employees. In exchange, we support our employees through competitive pay and excellent benefits. Our Total Compensation Package includes: a generous paid time off program; health, dental, life, and long-term disability insurance; a 401k retirement plan with employer match.
If you have the qualifications necessary for this position and would like to be considered, please forward your resume with cover letter and salary history via e-mail hr@impactinc.org or fax to 414-476-5867. Please reference posting # 2008-13.
Contact Information
HUMAN RESOURCES
6737 W. Washington St.
Suite 2225
Milwaukee, WI 53214
Phone:(414) 256-4808
Fax:(414) 476-5867
E-mail: hr@impactinc.org |
